Returns Policies

A customer’s till slip is their guarantee.

Catering Equipment:

Goods will be refunded or exchanged, in accordance with the applicable provisions of the Consumer Protection Act, if the goods were defective, unfit for purpose or failed due to a design or manufacturing flaw. Adriatic Ship Supply & Trading CO (Pty)Ltd reserves the right to refer returned goods for technical assessment by the manufacturer or authorized service centre. Customers are required to present their original tax invoice or till slip or other proof of purchase

If the goods show a defect after the initial 6 (six) month period, but are within the manufacturer’s warranty period, Adriatic Ship Supply & Trading CO (Pty)Ltd may, at the customer’s request send the goods to the manufacturer for repair and the manufacturer will decide whether you will have a valid claim and if so, whether they will repair or replace as well or whether any charges will be levied in accordance with the terms of the warranty.   All goods repaired in terms hereof will carry a further 3 (three) month warranty which runs concurrently with the 6 (six) month period but may serve to extend the warranty beyond the original 6 month period where the 3 months expire after the 6 month period.

If the goods become defective once the manufacturer’s warranty has expired, we will endeavour to arrange with the manufacturer or its agents to repair the goods but bear no responsibility for their failure to do so.

The manufacturer’s warranty will only apply to material defects in the process of manufacturing the goods and will not apply in the following instances:

• damage caused by lightning or power surges;
• damage caused by misuse or abuse to the goods or contrary to instructions and warnings provided on the goods or their documentation;
• goods used for a purpose other than the purpose for which they were intended e.g.  commercial use of domestic appliances;
• accidental damage;
• goods that have been altered or physically changed in any way; and
• A public regulation prohibits such returns for public health reasons.

Perishables and Groceries

Adriatic Ship Supply & Trading CO (Pty)Ltd will gladly refund perishable goods should customers not be satisfied with the quality thereof, within 5 days of purchase or before the product’s Expiry date and if is in its original packaging.  Should a product be defective the product should be brought back to the store in its original packaging.

Perishable items cannot be returned due to the fact that a customer had a change of mind in respect of the particular purchased item, this is due to public and food safety regulations.